Play for fun, not to escape your problems. At ongcuci, we believe healthy entertainment starts with good self-control. This page provides all the tools, information, and support you need to keep your gaming experience enjoyable and safe.
Ongcuci's responsible gaming programme is designed specifically to help Malaysian members enjoy a healthy and balanced gaming experience.
Set your own daily, weekly, or monthly deposit limits directly through your account dashboard. Once the limit is reached, the ongcuci system will automatically block further deposits without requiring any assistance from the support team.
Enable session time alerts in your account settings. The system will send a notification once you have been playing for the set duration, helping you stay aware of the time spent on the platform.
Need a short break? Activate a play break for 24 hours, 7 days, or 30 days. During an active play break, you will not be able to access any games on ongcuci.
For more serious cases, ongcuci offers a long-term self-exclusion option ranging from 6 months to 5 years. The account will be fully blocked and you will not be able to re-register during the active exclusion period.
Ongcuci conducts a strict KYC (Know Your Customer) process to ensure all members are aged 18 and above. Identity documents are carefully verified before an account is fully activated.
Ongcuci's support team, trained in handling problem gaming issues, is ready to assist you at any time. Reach us via live chat on the platform or by email for prompt assistance.
Responsible gaming refers to healthy, controlled, and balanced gaming practices. It does not mean you cannot enjoy games — rather, it ensures that entertainment remains purely a source of fun, not a cause of stress or financial problems.
At ongcuci, we understand that every member has a different lifestyle. Some play occasionally to unwind after work; others enjoy sports betting on weekends. What matters most is that you stay in full control of the time and money you invest.
Responsible gaming is not just a slogan for ongcuci — it is part of our platform's culture. We actively invest in self-control tools, staff training, and automated detection systems to identify gaming patterns that may require early attention.
Always remember: Game outcomes at ongcuci are random and unpredictable. Never treat betting as a way to solve financial problems or earn a steady income.
It is important to recognise the early signs that gaming may be starting to have a negative impact on your life. The sooner you become aware, the easier it is to regain control before things become more serious.
Using loans, credit cards, or borrowing from family and friends to fund wagering is a serious warning sign that needs to be addressed immediately.
Continuing to play in hopes of recovering lost money is a dangerous habit. Every gaming session is independent and has no bearing on previous sessions.
When gaming begins to interfere with your work, family relationships, or daily responsibilities, it is a clear sign that balance needs to be restored without delay.
Feeling the need to hide how much time or money you spend playing from your loved ones is a sign that something is not right.
Using gaming as an escape from stress, depression, or anxiety can lead to unhealthy dependency and should not be overlooked.
Constantly feeling the need to bet with larger amounts to achieve the same level of excitement is an early sign of problematic tolerance.
If you identify one or more of the above signs in yourself or someone you care about, do not wait. Contact the ongcuci support team now or use the self-control tools available in your account to take the first step towards positive change.
Ongcuci provides a comprehensive and easy-to-use set of self-control tools directly from your account dashboard. All tools are free and can be activated in under five minutes. No need to contact customer support — you are in full control.
Set the maximum deposit amount for a daily, weekly, or monthly period. Limits can be decreased immediately but can only be increased after a 7-day cooling-off period.
Set the maximum loss amount you are willing to accept. Once the limit is reached, your betting session will be stopped automatically with no further action required from you.
Limit the duration of each gaming session. The system will send a warning 10 minutes before the time limit is reached and will automatically log you out once the session expires.
Take a break for 24 hours, 72 hours, 7 days, or 30 days. During the break period, all access to games will be fully blocked, including access via the mobile app.
For long-term commitment, choose self-exclusion from 6 months to 5 years. All promotions and marketing communications will also be suspended during this period.
View a full report of your betting activity, including total deposits, withdrawals, wins, and losses over any period you choose, for greater self-awareness.
Setting a limit at ongcuci is a simple process that takes less than five minutes. Follow the steps below to activate the protection you need:
Access the ongcuci platform via your web browser or mobile app and log in using your registered username and password.
Click the profile icon in the top-right corner of the screen, then select "Account Settings" or "Game Controls" from the menu that appears.
Choose the type of limit you want to set — deposit limit, loss limit, session time limit, or play break option. Each option will display a detailed description of how it works.
Enter an amount or time duration that suits you. We recommend starting with a lower limit and adjusting it according to your actual needs.
Review the settings and click "Save Limit". You will receive a confirmation email that your new limit has been successfully activated and is effective immediately.
Limit decreases take effect immediately. Limit increases will only take effect after a 7-day cooling-off period, giving you time to reconsider your decision.
Answer the questions below honestly. If your answer is "Yes" to two or more questions, we recommend using the ongcuci self-control tools or contacting our support team for further discussion.
Have you ever felt the need to bet with increasingly larger amounts of money to get the same level of excitement as before?
Have you ever tried to cut down or stop gambling but failed to do so even though you genuinely wanted to?
Have you ever used money meant for important needs — such as bills, rent, or food — to place bets?
Have you ever lied to a family member, friend, or employer about how much time or money you have spent gambling?
Have you ever felt restless, irritable, or uneasy when trying to cut back or stop gambling?
Have you ever played to chase previous losses, thinking a big win was just around the corner?
This questionnaire is for self-awareness purposes only and is not a clinical diagnosis. If you are concerned about your own or someone else's gambling habits, please seek professional help from a certified counsellor.
Asking for help is a sign of strength, not weakness. ongcuci is always by your side, and our trained support team is ready to listen and assist without any judgment. Beyond ongcuci's internal support, there are also external resources available for you to reach out to.
All discussions with the ongcuci support team regarding responsible gaming are 100% Confidential and Private. No information will be shared with any third party without your consent.
Answers to the most frequently asked questions by ongcuci members about safe and responsible gaming
Ongcuci provides a safe, fair, and responsible platform for all Malaysian members. Register today and enjoy over 500 game options with the peace of mind that the best self-control tools are always available for you to use at any time.